socialpolitics – Page 2 – The Vintage Social Worker

Of course giving every social worker a desk of their very own is not a solution to the serious workplace issues faced by the profession but it is an indicator of how we are perceived and valued by our employers. In a report published this week by Dr Jermaine M Ravalier of Bath Spa University supported by BASW and the SWU he concludes ” that working conditions for social workers across the UK, irrespective of job role, are extremely poor”. Later in his report he goes further to describe them as “unacceptable” and likely to lead to both physical and mental ill-health. I know this to be true at both a personal level and anecdotally. So it’s not news but a good supportive piece of research nonetheless. But will it get us any further in making the changes required. As a profession we have been complaining about our work conditions for years. No one apparently listens and successive politicians and managers tighten the noose when there is a tragedy or mistake.

Can history, looking back, help us at all? I try not to look back over 50 years using my rose-coloured specs but to be more objective about how the past could help this undoubted crisis in our profession. First can I dismiss any debate about training, initial, continuing or anything else. Our training is good for the most part and is always an easy change target. Better than my training? Different but still relevant to the job. The good news is that Ravalier’s report highlights that we are “highly engaged with our job” despite the other negative aspects of our world. So our motivation is high, we want to help our very vulnerable members of society to improve their lives and we have the skills to do this. We do not according to the report even want lots more money! BUT, there is always a BUT in my writing. This BUT is that the systems and structures of our working world are, in my opinion, rubbish, as they almost exist as a separate entity and certainly are not fit for the purpose of getting the social work job done. The public image and perception of our work is equally bad but that is for another blog.

The first thing we need to do is to turn the whole thing on its head. We need to return to the principle of the primary task so eloquently described by the late Richard Balbernie in Residential Work with Children 1966. It is the task that the enterprise must perform to survive. Social work has lost sight of it’s primary task, it is clouded by the agenda’s of many stakeholders, politicians, local councillors, Ofsted, managers, private enterprise shareholders and owners to name but a few. Each of these groups require information and proof of outcomes that suit their individual enterprises, so we as social workers have our working days defined not by the needs of our clients but by the agenda’s of others. We know why we joined the profession, we know why we get up in the morning and go to work, we know what we want to achieve together with our clients. We need to help others refocus on the social work task thus regaining control of our profession. We need to move back to the days I remember when the public understood what social workers did and thought it to be a highly regarded occupation.

Regaining control will mean reassessing how all management systems service that task, how processes need to behave in order to achieve our assessed and agreed outcomes for the client. This means that timescales,for example, will be set by the work we are doing not by outside influencers. We will be judged by those outcomes. Inevitably then there will be a shift to individual social workers taking responsibility for their own success or failure. The days of social workers blaming managers who do not understand their work will be gone and as professional individuals we will stand accountable to the public and to our employer. Taking professional control should then reduce caseloads, improve impossible timescales, and provide client centred administrative systems. Yes we will still face computers, fill in forms and provide quantitive data but we will be clear about why. Sadly I don’t think that anything will stop us having to work long hours some days, unsocial hours on others and occasionally when we are not feeling 100%. That is the nature of the work and the spirit of a social worker.

Let’s think about our immediate work environment for a moment. I have worked in some awful old buildings mostly now sold off by local authorities and I have worked in newly built call centre style offices. The former may have been cold in the winter but were more conducive to the task than the modern call centre environment. If we are to be able to provide the reflective and responsive supervision that being a social worker requires to develop personally and achieve professionally then we need supervisors at least to have their own offices. Spaces that have to be booked in advance may be fine for tasks that are more predictable in nature but frequently there is a need for space to talk and think with a senior/supervisor/manager on return from a visit in the here and now. Ravalier does state that peer support among social workers is good and the cynical part of me thinks that we have had to develop this in the face of such poor working conditions. I have had many supervision sessions going through a spreadsheet to see if I have completed all my timescales and never discussing the client or my direct work. However, back to the desks, hotdesking is a non starter. I do not want to share a computer or office space with trading standards, though I am sure they are very nice people. What does that do to confidentiality or should I have peer conversations in my car or the corridor? Hardly professional behaviour. Our employers clearly do not understand the nature of our work. I want to be able to come back to my own space and think and write, analyse and discuss, share despair and delight, understand and be understood, offload and relax. I am a professional dealing with complex life changing work and my employers should treat me as such not as a local authority bureaucrat. Thankfully I have had this, now a luxury, all my working life and I cannot emphasis enough the value of sharing an office with my peers and having my own desk. This applied equally when I was a manager, having my own office and being able to be available when staff needed me or when difficult conversations were required.

These things were there for me in my early career as were administrative staff who understood the task, knew my individual clients, reminded me of deadlines, made me tea when I was upset after taking a child away and provided a dedicated service to a small group of staff and their clients for consistent periods of time. They were an invaluable support in good customer service. My managers were engaged with my work, they knew my clients, they remembered events in the young people’s lives and asked about their progress outside of any formal arrangement. It felt as if they were in this collaborative effort on the part of the organisation, working with me not against me. In this weeks PSW there is an article from Dr Andy Gill, the new chair of BASW England where he talks about slowing things down and returning to what brought us to the profession in the first place. I recommend it to you.

Let us turn things around. We can do this but we need to maybe look back to refocus on what really matters, to rediscover why the profession began, remains necessary, and why we choose to work in what should be the 4th emergency service( apologies AA). By reclaiming our professional place we will significantly improve the outcomes for those we help and so many things will come right for us too.

References

UK Social Workers: Working conditions and Wellbeing. Dr Jermaine M Ravalier. Bath Spa University pub 14.7.17 j.ravalier@bathspa.ac.uk

Slow down, you’re moving too fast. Dr Andy Gill. Professional Social Work pub British Assn of Social Work. July/August 2017 http://www.basw.co.uk

Social Workers Union. admin@swu-union.org.uk

Residential Work with Children. Richard Balbernie. Pergamon 1966

Social work, child care and history of social work

Flood and Fire: Some reflections

June 26, 2017 Jenni Randall

Countless words will be spent on the disastrous fire at Grenfell Tower over the coming weeks and months, together with many tears, much anger and an overwhelming desire for this never to happen again. The media, politicians, experts and others will analyse every moment , every inch of the building and no doubt at some point there will be legislation to ensure everyone living in highrise housing a safer future. All this will be necessary to move on from this catastrophic event, to answer the questions from the residents and the families of the dead, missing and injured and to prevent further such disasters involving seriously underfunded and neglected public housing.

I, along with everyone else, watched with horror and felt the panic rising in me for those trapped and dying. It is everyone’s worse nightmare and we cannot begin to imagine the horror.It is equally a nightmare for the rescue services whose sole motivation for choosing such a career is to help and save lives and who, in a tragedy of this scale, cannot save everyone. They will see things that no person should have to witness in civilian life. It is probably only paralleled by the witness of those in war zones. I can relate to the need to rescue, to help, even if as social workers the term rescue does not sit easily. It is however what we sometimes do and the desire to help is the reason we join the profession. As I watched the great and good come forward to visit and to offer condolence I recalled my own experience of being flooded out from my home and reflected on what may really matter to each individual in these grave circumstances. Way behind the media pictures and the high profile visits are individuals struggling with unthinkable losses, grief and desolation. It is pain that thankfully few of us ever have to experience and that in the normal framework of our lives we cannot imagine. Under all the hours of media coverage and bags of aid are individual stories , lives that have been lived and that have to be lived.

My own closest experience is now at some distance in my life but there are a few things that stay with me. I lost no one, only things. It is the small personal moments that mattered not the grander gestures. I recognise the need in everyone to feel that they want to do something or is it that some fear censure of they are not seen to respond. Sorting through the remains of my music memorabilia irretrievably stuck together with a mixture of mud and water;the soundtrack of my life heading to the skip, I was not about to go out to see the Environment Minister and the local MP walking through town in their new wellies. Of course they had no answers and would have new jobs by the time any promises ‘to do something’ ever come to fruition. What did matter was the army of local people whose names I will never know who appeared with brooms and buckets to help clear the mud, water and debris from my home before moving on to the next home. What mattered was the lady I met in the park while walking the dog and who having listened to my story about the dog’s toys floating off to be lost left a small bag of dog toys tied to my door handle. The note saying they were from her dog reduced me to tears. I still have that note. But during those endless midwinter days of clearing and cleaning with no heat or electricity the pizza man who was giving away food free in the first few days was nowhere to be seen!!

I was not found accommodation by officials, the dog proved a problem and I needed to declare myself homeless by going to the nearest council office some ten miles away. I was offered free wipes and masks to help with the cleaning though!! Another chat with another dog walker produced the offer of a dog friendly holiday cottage belonging to his friend. I hear the complaints that the local community should not have been left to sort the immediate response to this current disaster but thinking back that is nearly always the case and isn’t that what our communities are about and do best. Isn’t that why we spend much of our time creating and maintaining a sense of belonging , of partnership, cooperation and friendship within our community? We are our community and they are us. We are together in both good times and bad, when we celebrate with street parties or open community centres in a disaster we are together. No statutory body can do what we can do. Their role is different and limited and we need to be clear about that. Later they provided flood doors to my house at no cost and made me feel much more secure but it took time. We need them to help us create our communities and to support our efforts by listening and understanding to what we need. There are many things that require statutory and official intervention and many that are best left to the people.

I have some reflections for the media too. I know you have a job to do. But I still have a picture in my head of the arc lights and cameras lined up waiting like vultures for high tide to come and demolish our medieval bridge. Waiting for that picture, that moment , the competitiveness between the networks; it would have been such a moment of sadness for the town but that was not important the story was all. I remember clearly a Sunday morning, cold miserable December and Christmas approaching, emptying dehumidifiers and cleaning , then hearing a live radio broadcast outside my house and a reporter saying that the town was back to normal and that all signs of the flood had gone. I wanted to scream out of the door…You want to come in here! You are a pretty insensitive bunch. If you can’t work with empathy then go away and remember that for those involved the trauma and tears go on quietly behind closed doors for years and for some for ever.

I have forgotten the material things I lost, much of the days events and the Environment Minister’s name but with me stays the sense of community, of neighbour helping and supporting neighbour, the broom and bucket army. The worth of recognising what is important to every individual cannot be over emphasised. It may seem small, insignificant and unimportant in the midst of the chaos. The dog’s toys meant nothing to anyone except me. The recognition of that detail for me was priceless. And when the public clamour of anger and grief has died down and the media have moved on the struggle to overcome and survive goes on behind the closed doors of the those caught in the maelstrom of such horror.

Social work, child care and history of social work

Then and Now – a manifesto for those with care experience

May 19, 2017 Jenni Randall

It is never over. The new Children and Social Work Act which has recently received Royal Assent can congratulate itself on plans to increase the age to 25 for the provision of personal advisors on leaving care but it is not the end by any means. The damage done by an abusive and chaotic childhood and then frequently compounded by the care system does not resolve nicely and conveniently at 25. That is a system response to a human condition designed to make politicians look as if they understand and have a grip on the issue. Over the past couple of years I have been attempting to collect a series of stories from those, now adults, who experienced care as a child. I wanted to publish these,in their own words,but it has not been wholly successful. However one of the over-riding messages from their writing is that into adulthood ,even in what appears to be a successful adult life, the damage remains an occasional interference at best and a constant life damaging or even life limiting burden at worst. We have had many witness stories from “survivors of care” in recent years generally from those who have managed to work through the worst of that damage to achieve personal or professional success. They can successfully share with others in books, articles, film ,poetry, setting up organisations, lecturing,etc. They become University Chancellors, Patrons of organisations and have an amazing platform to encourage and inspire others and to publicly raise the profile of the children who are brought up outside of their own families. I am in awe of them all. Can you feel the BUT coming here. Yes there is a but for me. What we don’t hear is the reality of life for the many who have not made successful careers from their care experience.

This other group, by far the majority, are among those who daily fight addictions, deal with homelessness, are friendless and have no family support, who frequently attach to destructive and often criminal friendships looking for companionship and belonging. They are also among the group referred to by politicians as the ordinary working man and woman whose concerns are giving their families and children a good life, holding down a job and keeping out of difficulties but for whom there are still deep unanswered questions about their past, birth family and their care life. There are some who can never speak about their experiences even though they have loving family and friends but for whom there is a continuing internal struggle with these questions from the past. These are the parents, grandparents, partners, lovers and workers of the present and future. This is the grown up family of the corporate parent that is the state. For them it is not over at 25. They are clearly not a real concern to the majorityof politicians or to the current batch of prospective MP’s.

In the Huffington Post( 5.3.17) Chloe Cockett from Become charity said that children were not being discussed at this General Election because they do not vote. The British Association of Social Workers ,who want to be the voice of social work and therefore by default that of our clients, have issued a manifesto for prospective candidates in the coming election. I applaud this. It has 8 points with which I would wholeheartedly agree but not a word about the care experienced child or adult and our collective and corporate parenting responsibilities. The Labour manifesto contains the intention to look at “wholesale improvements of the care system” . The current administration having failed in this. This would include all children not just those who are considered for adoption. The Conservative manifesto was not available at time of writing though I doubt that it contains anything other than we have seen in the last parliament. So what would I want to see in such a manifesto.

When Christi wrote this poignant poem for the ill-fated stories project she shows us deep sadness and trauma, the depth of which is is difficult for most of us to understand or feel. But hope to for the future if understanding and accommodation to her past can be found.

Then and Now

Neglected Abused then Punished….

Why is no one holding my hand.

Abandoned Forgotten a Burden

Someone please hold my hand

Distrust Rebel Escape

I’m holding the wrong hand.

Self loathing Self harm Self pity

I’m screaming for someone to hold my hand

Worthless Ugly Irrelevant

Why would anyone want to hold my hand.

Broken Alone Empty

I don’t want to hold your hand.

Kaycie Hayley Eliza-Rose

Nanna will never let go of your hand.

Christi 2017

For me a manifesto for the future of care experienced young people and adults would include fast tracked access to counselling, mental health services and support from those who understand and can connect with their very specific care experience. Of course others may choose the normalization of use of general public services as their best option. Specialized support should be available throughout their life as the need is not age related nor predictable but can surface at any time in adult life. I recall interviewing a woman as part of the Corve Lane research who had significant mental health issues. She told me that during her recent hospital admission she had attended a series of care planning meetings and her care experience had not been discussed nor connected with her current and continuing illness. She knew, but her attempts to suggest it as a causal factor had been dismissed. She felt they did not have any understanding of care or its continuing impact. Other interviews led me to believe that another area for inclusion in this manifesto would be easier access to records. For some the need for information about personal history, birth family and care experience can be overwhelming and not accessible elsewhere in social or familial networks. There should be financial, practical and emotional support for this exploration. It is the most difficult bureaucratic process although the local authorities are no doubt providing this service in line with current guidance. Make record access a priority so time scales improve, align adoption access with ordinary care records, make redaction a rarely used option( what are we really protecting them from), and make it mandatory for local authorities to provide an online memory box for all those in care kept safely for them and accessible at any time they choose in the future eg ILifeMyLife Online Journal and Memory Centre(www.ilifemylife.com). These promises would be a good start.

There are political solutions to much of this but legislation needs to focus rather more on enabling social work to care and giving social workers more influence rather than on control of the profession. This would release those who care and who parent on behalf of the state to do a real job of parenting. Politicians should listen to the witness of those in a position to use their experience to influence thought and public policy so that care policies benefit all not just the few. Anything else is failing our grown up children. Being a parent, even a corporate parent, does not stop at 25.

Social work, child care and history of social work

Black bins bags? A symbol of how we view children in care

April 24, 2017 Jenni Randall

Black bags are for rubbish. I use black bags for storage sometimes and when I have moved house for the less accommodating or bits and pieces that are left over and I don’t know how to fit into the usual packing boxes. None of these images fit well with the symbolic attachment that is made with young people and children moving from one placement to another carrying their world in black bags. Recently there was a campaign on Twitter about stopping the use of black bags as an alternative to suitcases and boxes in moving young people in care to new accommodation. I was dismayed, perhaps that is an understatement. In the late 1970’s when I was a newish social worker in Basildon I was part of a Who Cares group together with the rather wonderful Charlotte Lodge who had been part of the Ad Lib group in Leeds with Mike Stein . Ad Lib was a group that became the forerunner of the Who Cares Movement which ran from 1975-78 and then became the National Association of Young in Care. These were young people led rights groups and among many issues they identified for change was “the bin bag move”. Since 1999 A National Voice has been campaigning on the same ticket. In the late 70’s the Basildon Who Cares made a short training video and one image that will stay with me was a lad going up the path of New Century Road Children’s Home with two black bin liners full of his belongings. It was staged but the script was written by the young people. We wanted it to stop then! So why is it still an issue??

It is,I fear, the tip of an iceberg . The iceberg that is how we feel about and therefore treat our children and young people in public care.For certain there have been improvements, order books are no longer used for purchasing clothing, overnight visits with friends are easier, reviews are marginally more child friendly, placement moves are improving slowly, there are far less large institutions and we are much better at detecting and dealing with abuse in the care system. But… and it is a big but, there is so far to go and it will not be solved by inspectors making dictates or pressurising for more boxes to be ticked on time. Quantitative not qualitative data is not the way forward.Nor will it be helped by politicians passing new pieces of legislation and attempting to take control of every aspect of the profession because it is about attitudes. The attitudes of both the general public and of professional staff the latter who are ,of course, also members of the general public. We are subject to the same societal norms, values and beliefs as everyone else and we bring them into our work. Much of how we behave towards these youngsters for whom the state is responsible still owes more to the Poor Law than to 21st century values. There continues to be an element of deserving and undeserving in judgments made, and I have heard far too many times carers and social workers talk about how “they should be grateful”. The often stated public view that “they get everything given them and are still not grateful”. Really!! They see the school trips paid for, the new trainers bought by foster carers and equate that somehow with the council tax they pay. Some will choose to measure these material purchases against what they can afford to buy for their own children. What price would they put on having their own caring and safe family? In times of austerity these attitudes harden. They also harden in times of political chaos when we all feel that we want to protect that which is ours in the face of difficult times. So now is not a good time for those whose childhood depends on the public purse and the resources of the public care system. So when cash strapped councils are debating cutting rubbish collections to fortnightly to save money no doubt cuts to childcare budgets are on the same agenda.

So what is to be done to move this debate on again.

There are 70,440 children in public care in England according to government statistics( as at 31.3.16) and the figure is rising steadily year on year. Many have a good experience of their care childhood but for so many both their childhood and their adulthood are damaged further by public and corporate parenting experience. Lives that are already damaged by their experiences prior to the states intervention. This is, in the great scheme of things, a small number of children and young people and easily put to one side in a political numbers games. But everyone is a precious life and everyone will continue on to hopefully a productive adulthood as part of the wider community and as part of their own family. They should have a future and currently outcomes are not good, they provide a higher proportion of the homeless, of the prison population , of those struggling with addictions, of those suffering mental ill health. The picture is very poor and yet we still consider that they should somehow because of having been rescued be grateful and industrious. History has shown us that systems designed to make the poor, vulnerable and disenfranchised grateful and industrious have been singularly unsuccessful.

So we have to have a sea change in how we deal with this most vulnerable group of youngsters, quick political fixes do not work when attitudes are so embedded in our collective consciousness. We must challenge every time we hear views which are misinformed or misunderstood. We must look to the language we use to describe children in public care and their families. Professionalization of our language patterns frequently both discredit and demean our children and their families. Think about the word contact for example. What is wrong with ” meeting up with Mum”, “visiting Dad this afternoon” or “going to see his Nan”. It is as sad for me to hear a child use the word contact for visit as it was to see the young man travel that path with his black bags. We must come out from under our professional cloak and learn to behave towards these children as we would our own, with general humanity, care and friendship. None of this means that we cannot continue to be boundaried, ethical professionals with a clear role and job in relation to our clients and the community we serve. We must be their advocates , their protectors, their temporary parent. We must believe in them and fight against the system and our employers for them if that is what is needed. We must become politically aware and active. We must be their champions and act as though they were our own children. Nothing less will change their world and the public attitude toward the public care of children and young people. We can then lose those black bags for ever or perhaps just keep one for moving the duvet!

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