changing jobs – The Vintage Social Worker

I didn’t know whether to cheer or cry or both! My response to Miriams’s outburst to the assembled media wolf pack was a moment of sheer delight. Forget all the stuffy, prissy nonsense in the media about the portrayal of social workers in Channel 4’s mini series Kiri, I at last saw something that represented how I feel about my profession. How often have I wanted to openly talk with such passion and such humanity about a piece of work, about how I feel for a child for whom I have responsibility. We cannot do it without risking the heavens falling in on us. Even in business meetings it is rare and frowned upon by others who see it as unprofessional.

If we are going to get nitpicking about our portrayal on the media, especially in drama productions, then it will never happen in a way that will make us seem a mainstream emergency service. Of course it will not be a totally precise picture, the procedures will not be complete or accurate, and there may be an added dramatic edge to some characters because it is a drama, it is entertainment and not a training video for the general public.

A picture of us all sat at computers, filling in forms and attending meetings and panels would be like watching paint dry the only excitement being complaining about cold coffee or the irritation of road works when we are characteristically late for a meeting. So we have to stop posting about procedural inaccuracy, dogs in offices and social workers drinking and embrace the essence of our work that the public are more likely to engage with when more dramas are commissioned. I would give the very wonderful Sarah Lancashire a contract for a soap around the same character.

I imagine that the police, doctors, nurses, lawyers and many others feel misrepresented from time to time and no doubt the backlash is that the public want them to behave as in the latest TV show. However they have the public ear and eye, who will have a much clearer view of what it is that they do and how they do it perhaps, more importantly, they may also get some understanding of why they do it. Themes about complex issues around right and wrong, of difficult social issues, and the daily impossible decisions faced are all possible to explore through dramas. This becomes easier than documentaries where the personal and private issues of identifiable individuals may not be acceptable to explore so widely. As a profession we have to sit back, embrace the possibilities and accept the flaws.

I believe the payoff will be huge. And incidentally I know social workers who have the odd drink, who take dogs to work and who have difficult and complex lives themselves. There is more that unites us with our clients than divides us however high we may wish to put our professional pedestals. I thought this was well portrayed when Miriam gets the only real comfort in her impossible situation from her ex clients. There is no warmth from her colleagues or her line manager who despite themselves settle for toeing the company line and offering her nothing by way of help, support or even a kind word. I have had great support from those I have worked with in many situations, they understand difficulty, trauma, pain, anger and all those emotions we share with them from time to time in our lives. We would all do well to remember that in other circumstances we could be in their position in life. While the focus of any work is their situation not ours, all the pain and emotion to work with is theirs not ours there remains a place outside the therapeutic relationship for simple humanity, acts of kindness and solidarity without any negative impact on the “work”.

If Kiri did anything as a drama then it reminded me of why I became and stayed a social worker and I hope it showed that to the watching public. Well done Channel 4 and Jack Thorne.

PS I don’t drink at work but I have taken my dog to work.

christmas, Social work, child care and history of social work, winter festivals

When the world takes time to breathe: reflections on Christmas.

December 29, 2017 Jenni Randall

Nearby a father and husband is dying, the nurses and family are coming more regularly as the days pass. My first love posts messages between bouts of chemo and my life’s love died of self neglect and depression in an age of outcome driven social welfare unable to be reached by anyone. I switch on the TV for light relief and it reminds me of donkeys dying of thirst carrying their heavy loads of bricks, an albatross feeding its young with plastic from our seas, of orphans living on the streets, a toddler in a cardboard box on a main street seemingly invisible to passing shoppers, refugees with nothing and no home, the homeless and friendless. A friend posts on social media that for no apparent reason she is overwhelmed by a great sadness. I understand this. It’s Christmas.

I am driving home on Christmas Eve from Christmas celebrations , the cloak of darkness is pierced by homes and houses covered in light, trees flicker at me in the night and inside I picture the families relieved after hours of shopping but with that twinge of anxiety that something which will make the day tomorrow perfect has been forgotten. The cranberry sauce, or the rum butter or more likely the indigestion pills for tomorrow tables and stomachs will be groaning with food. This is the season of gluttony, of overindulgence, of celebration?? Celebration is often about feasting. I guess this harks back to a time when food was basic and for many in very short supply and for most just enough to keep body and soul together. Now it is not a rare and happy occasion to sample good, special or extra food but a time for eating and drinking ourselves into a stupor and of giving the supermarkets licence to tempt us to evermore extreme delights each year. Our overindulgence extends to present buying, to the yearly increase in the number of strings of lights attached to our homes, to the party bags and the number of gin varieties in fact to every aspect of what we could consider to be our already very well provisioned lives. So what exactly are we so heartily celebrating?

The possible options are numerous, the birth of a Saviour is one. Certainly churches see an increased attendance at Christmas and that can only be a good thing giving people a moments quiet and respite from the stress of world at Christmas. A festival of winter is another and certainly we need something to brighten the dark days of the year as we make the slow progress towards spring and the renewal of life. There is much talk of a time for families, of valuing the things that are important to us and of remembering those who we miss or are living away from their families. There are flaws in all of these , if you do not share the beliefs of the Christian church, are not in tune with the changing seasons and the natural world, have no family or are separated from them, are alone, old or ill then all these reason to celebrate become difficult to accept. Remembering the losses may become very real and only add to the sadness of the daily unhappiness. So what exactly are we celebrating?

Perhaps we are all using our overindulgence to celebrate or remember something special and unique to each of us and the trick is to work out what and how best to use this time of celebration. To do this we need, it seems to me, to rid ourselves of the prescriptive demands of materialism and to develop our own rituals and special moments throughout our winter festival. For me it’s great value is that it is a quiet time, a time when the world stops for a day or so and breathes, of calm and reflection. There is no other moment quite like it, driving home from a family dinner or a Christmas concert in the dark with no one else about, to quote the carol,” All is calm, all is bright.” In the brightness of that reflection I can only conclude that the message of these festivities for me is in the sharpness of the contrasts. That while I am grateful for my good fortune and can celebrate that in whatever way I choose it is also the time to recommit to ensuring that the world is a better place for all those who are sad, lonely or suffering. It matters not that this commitment come from questioning the overindulgent and wasteful materialism of Christmas. Dying, loss, loneliness and sorrow are in fact just the same whatever time of year the experiences visit us. It is sentiment that makes it seems worse. Or dare I suggest that these untoward events somehow blight the perfection we are led to believe is so important at this time of the year. It only matters that the desire to help lasts all year round. It only matters that we offer ourselves as agents of change , of help, company and solace at Christmas as at any other time. Just think what could be achieved if we all had a little less and used the money for charitable purposes throughout the year. Or all visited a lonely person on Christmas day or simply stopped to say Happy Christmas and chat to the homeless man who is sitting in the same spot as every other day of his life. It would be amazing.

I do hope that you all have had a very Happy Christmas and wish all my readers the very best for 2018.

Social work, child care and history of social work

A Desk of my very own please

July 21, 2017 Jenni Randall

Of course giving every social worker a desk of their very own is not a solution to the serious workplace issues faced by the profession but it is an indicator of how we are perceived and valued by our employers. In a report published this week by Dr Jermaine M Ravalier of Bath Spa University supported by BASW and the SWU he concludes ” that working conditions for social workers across the UK, irrespective of job role, are extremely poor”. Later in his report he goes further to describe them as “unacceptable” and likely to lead to both physical and mental ill-health. I know this to be true at both a personal level and anecdotally. So it’s not news but a good supportive piece of research nonetheless. But will it get us any further in making the changes required. As a profession we have been complaining about our work conditions for years. No one apparently listens and successive politicians and managers tighten the noose when there is a tragedy or mistake.

Can history, looking back, help us at all? I try not to look back over 50 years using my rose-coloured specs but to be more objective about how the past could help this undoubted crisis in our profession. First can I dismiss any debate about training, initial, continuing or anything else. Our training is good for the most part and is always an easy change target. Better than my training? Different but still relevant to the job. The good news is that Ravalier’s report highlights that we are “highly engaged with our job” despite the other negative aspects of our world. So our motivation is high, we want to help our very vulnerable members of society to improve their lives and we have the skills to do this. We do not according to the report even want lots more money! BUT, there is always a BUT in my writing. This BUT is that the systems and structures of our working world are, in my opinion, rubbish, as they almost exist as a separate entity and certainly are not fit for the purpose of getting the social work job done. The public image and perception of our work is equally bad but that is for another blog.

The first thing we need to do is to turn the whole thing on its head. We need to return to the principle of the primary task so eloquently described by the late Richard Balbernie in Residential Work with Children 1966. It is the task that the enterprise must perform to survive. Social work has lost sight of it’s primary task, it is clouded by the agenda’s of many stakeholders, politicians, local councillors, Ofsted, managers, private enterprise shareholders and owners to name but a few. Each of these groups require information and proof of outcomes that suit their individual enterprises, so we as social workers have our working days defined not by the needs of our clients but by the agenda’s of others. We know why we joined the profession, we know why we get up in the morning and go to work, we know what we want to achieve together with our clients. We need to help others refocus on the social work task thus regaining control of our profession. We need to move back to the days I remember when the public understood what social workers did and thought it to be a highly regarded occupation.

Regaining control will mean reassessing how all management systems service that task, how processes need to behave in order to achieve our assessed and agreed outcomes for the client. This means that timescales,for example, will be set by the work we are doing not by outside influencers. We will be judged by those outcomes. Inevitably then there will be a shift to individual social workers taking responsibility for their own success or failure. The days of social workers blaming managers who do not understand their work will be gone and as professional individuals we will stand accountable to the public and to our employer. Taking professional control should then reduce caseloads, improve impossible timescales, and provide client centred administrative systems. Yes we will still face computers, fill in forms and provide quantitive data but we will be clear about why. Sadly I don’t think that anything will stop us having to work long hours some days, unsocial hours on others and occasionally when we are not feeling 100%. That is the nature of the work and the spirit of a social worker.

Let’s think about our immediate work environment for a moment. I have worked in some awful old buildings mostly now sold off by local authorities and I have worked in newly built call centre style offices. The former may have been cold in the winter but were more conducive to the task than the modern call centre environment. If we are to be able to provide the reflective and responsive supervision that being a social worker requires to develop personally and achieve professionally then we need supervisors at least to have their own offices. Spaces that have to be booked in advance may be fine for tasks that are more predictable in nature but frequently there is a need for space to talk and think with a senior/supervisor/manager on return from a visit in the here and now. Ravalier does state that peer support among social workers is good and the cynical part of me thinks that we have had to develop this in the face of such poor working conditions. I have had many supervision sessions going through a spreadsheet to see if I have completed all my timescales and never discussing the client or my direct work. However, back to the desks, hotdesking is a non starter. I do not want to share a computer or office space with trading standards, though I am sure they are very nice people. What does that do to confidentiality or should I have peer conversations in my car or the corridor? Hardly professional behaviour. Our employers clearly do not understand the nature of our work. I want to be able to come back to my own space and think and write, analyse and discuss, share despair and delight, understand and be understood, offload and relax. I am a professional dealing with complex life changing work and my employers should treat me as such not as a local authority bureaucrat. Thankfully I have had this, now a luxury, all my working life and I cannot emphasis enough the value of sharing an office with my peers and having my own desk. This applied equally when I was a manager, having my own office and being able to be available when staff needed me or when difficult conversations were required.

These things were there for me in my early career as were administrative staff who understood the task, knew my individual clients, reminded me of deadlines, made me tea when I was upset after taking a child away and provided a dedicated service to a small group of staff and their clients for consistent periods of time. They were an invaluable support in good customer service. My managers were engaged with my work, they knew my clients, they remembered events in the young people’s lives and asked about their progress outside of any formal arrangement. It felt as if they were in this collaborative effort on the part of the organisation, working with me not against me. In this weeks PSW there is an article from Dr Andy Gill, the new chair of BASW England where he talks about slowing things down and returning to what brought us to the profession in the first place. I recommend it to you.

Let us turn things around. We can do this but we need to maybe look back to refocus on what really matters, to rediscover why the profession began, remains necessary, and why we choose to work in what should be the 4th emergency service( apologies AA). By reclaiming our professional place we will significantly improve the outcomes for those we help and so many things will come right for us too.

References

UK Social Workers: Working conditions and Wellbeing. Dr Jermaine M Ravalier. Bath Spa University pub 14.7.17 j.ravalier@bathspa.ac.uk

Slow down, you’re moving too fast. Dr Andy Gill. Professional Social Work pub British Assn of Social Work. July/August 2017 http://www.basw.co.uk

Social Workers Union. admin@swu-union.org.uk

Residential Work with Children. Richard Balbernie. Pergamon 1966

Share this:

Like this:

Share this:

Like this:

Share this:

Like this: