long hours – The Vintage Social Worker

I didn’t know whether to cheer or cry or both! My response to Miriams’s outburst to the assembled media wolf pack was a moment of sheer delight. Forget all the stuffy, prissy nonsense in the media about the portrayal of social workers in Channel 4’s mini series Kiri, I at last saw something that represented how I feel about my profession. How often have I wanted to openly talk with such passion and such humanity about a piece of work, about how I feel for a child for whom I have responsibility. We cannot do it without risking the heavens falling in on us. Even in business meetings it is rare and frowned upon by others who see it as unprofessional.

If we are going to get nitpicking about our portrayal on the media, especially in drama productions, then it will never happen in a way that will make us seem a mainstream emergency service. Of course it will not be a totally precise picture, the procedures will not be complete or accurate, and there may be an added dramatic edge to some characters because it is a drama, it is entertainment and not a training video for the general public.

A picture of us all sat at computers, filling in forms and attending meetings and panels would be like watching paint dry the only excitement being complaining about cold coffee or the irritation of road works when we are characteristically late for a meeting. So we have to stop posting about procedural inaccuracy, dogs in offices and social workers drinking and embrace the essence of our work that the public are more likely to engage with when more dramas are commissioned. I would give the very wonderful Sarah Lancashire a contract for a soap around the same character.

I imagine that the police, doctors, nurses, lawyers and many others feel misrepresented from time to time and no doubt the backlash is that the public want them to behave as in the latest TV show. However they have the public ear and eye, who will have a much clearer view of what it is that they do and how they do it perhaps, more importantly, they may also get some understanding of why they do it. Themes about complex issues around right and wrong, of difficult social issues, and the daily impossible decisions faced are all possible to explore through dramas. This becomes easier than documentaries where the personal and private issues of identifiable individuals may not be acceptable to explore so widely. As a profession we have to sit back, embrace the possibilities and accept the flaws.

I believe the payoff will be huge. And incidentally I know social workers who have the odd drink, who take dogs to work and who have difficult and complex lives themselves. There is more that unites us with our clients than divides us however high we may wish to put our professional pedestals. I thought this was well portrayed when Miriam gets the only real comfort in her impossible situation from her ex clients. There is no warmth from her colleagues or her line manager who despite themselves settle for toeing the company line and offering her nothing by way of help, support or even a kind word. I have had great support from those I have worked with in many situations, they understand difficulty, trauma, pain, anger and all those emotions we share with them from time to time in our lives. We would all do well to remember that in other circumstances we could be in their position in life. While the focus of any work is their situation not ours, all the pain and emotion to work with is theirs not ours there remains a place outside the therapeutic relationship for simple humanity, acts of kindness and solidarity without any negative impact on the “work”.

If Kiri did anything as a drama then it reminded me of why I became and stayed a social worker and I hope it showed that to the watching public. Well done Channel 4 and Jack Thorne.

PS I don’t drink at work but I have taken my dog to work.

Social work, child care and history of social work

What am I looking for?

September 11, 2017 Jenni Randall

It was Cromer Carnival recently and I went to watch the parade. The town was packed, people waiting along the route looking towards the direction of the approaching procession and excitement could be felt in the air. Kids, some in fancy dress waved long tails of multicoloured fur on sticks and ate chips while they secured their place at the front of the pavement. Local people waited hoping to see their friends and relatives go by and holiday makers happy to have an evening’s entertainment for all the family. I was taken back to a holiday for young people that I had arranged many years ago , under the Intermediate Treatment funding, to a youth camp site near Cromer and our visit to the town to see the carnival.

The history footnote here is that in the very early days of Intermediate Treatment, the fore runner of Youth Justice, we used the funding rather non specifically for holidays for young people who we considered to be unlikely to have time away from the issues they were facing at home and to give them new and exciting experiences which maybe be more attractive to them than criminal activity. This was usually done as part of a weekly activity programme and as a general preventative support strategy.

So we are waiting near the cinema and the group are pushing out into the street to look in the direction of the expected parade and then one young chap of about 12 or 13 looked at me and said” Miss what am I looking for?”

This memory prompted me to think about the nature of deprivation. The deprivation that is not obvious, not as visible as the scruffy and dirty clothes being worn to school or the sadly increasing queues at food banks, the kind of deprivation that cannot be measured by statisticians and inspectors. Indeed the kind of deprivation that social workers have long since ceased to address as part of their work due to lack of time, funding and the inability of anyone to be able to successfully measure the outcomes of their efforts. Fortunately there are some projects often run by charities, community groups and churches that fill this gap to some extent. This is the deprivation of social, cultural and life experiences, the opportunity to extend the boundaries of daily existence to learn new skills and ideas and to acquire through these experiences a sense of self and direction in life.

Of course education provides some of these opportunities but less so in the current educational climate geared to measurable success ie exams. It has always struggled to provide these experiences for the children of poorer families. They have not had the resources to pay for trips ,provide packed lunches or appropriate clothing and resources for their children to take part. Parents who themselves have had limited life experiences will make choices about opportunities for their children based on their own perspective of what would be worth the money. So if they have never been to the theatre for example they are likely to feel that their limited finances would not be best spent on that trip even when it is offered. I have never been a fan of the expression ” the cycle of deprivation” but it could be used to describe the passing on of a very limited life view from one generation to the next. It is , of course, creating a culture of its own and there is a view that no one should be trying to find ways to change that and to do so denies those families choice. I struggle with that knowing that there is so much wonder ,excitement and joy to be found in the world and hold to the opinion that everyone should have the chance to find their own way into sharing new experiences and cultures. Not understanding the concept of a carnival or that milk comes from a cow in a field( same young man) is a level of poverty of life I find unacceptable. Today in the age of amazingly easy access to information and knowledge these examples are probably outdated and would not apply but the principle remains.

Is it any different for children in public care, many of whom will come from backgrounds with very little opportunity of any kind? Targets are certainly set for educational achievement and have made us more attentive to ensuring good school attendance and outcomes even though for some this is a struggle with all the other competing issues in their lives. But how would we measure the giving of life experience and its outcome which for some may be more important and critical to how they live their adult life, the job they choose and their sense of self belief than their O level tally. Perhaps it is why it is not a priority. Recording of a child’s care experience is now so sanitized that records are unlikely to contain more than a passing reference or request for funding. So it is difficult to measure retrospectively and for young people looking at their records to pick up threads of childhood experience extremely complicated. Those in good foster homes probably fare better as the family will have interests, hobbies, holidays etc that they will share. But I have known children in foster care who have not always been included or have been given the choice to reject activities and often that rejection is based on a fear of something new. For those in residential care their experience will be limited only by the imagination and previous experiences of the care staff and is therefore something of a lottery.

Digging into the dim and distant past of my career there was a time when social workers would put together ideas for trips, activities, experiences, theatre ,music, some free( I could always talk some freebies out of someone) holidays etc. I have tried all sorts of things from taking children on a trip to London who had not been on a mainline train never mind the tube even though they live only 20 miles away from the city, to a UB40 concert at Wembley , climbed mountains, canoed, camped, cooked outdoors, theatre trips, stately homes, amusement parks and yes carnivals and everything in between. Funded largely by the Local Authority who to their credit thought that it was a good use of their finances, or from free offers and sometimes from local businesses who would want to support children in the community without using it as a publicity stunt and guess what social workers gave their time for free or were able to take some time in lieu with their employers blessing. These may have been golden days but I now meet adults who have those memories, for whom the events opened doors that they have since used to further their careers, education or a life long interest and many who have shared something they did then with their own children. It seems to me that even in these days of austerity and stricter health and safety requirements the lack of funds and the need for a risk assessment should not prevent us from giving such a gift to our young people.

PS We might even have some fun together!! x

Social work, child care and history of social work

A Desk of my very own please

July 21, 2017 Jenni Randall

Of course giving every social worker a desk of their very own is not a solution to the serious workplace issues faced by the profession but it is an indicator of how we are perceived and valued by our employers. In a report published this week by Dr Jermaine M Ravalier of Bath Spa University supported by BASW and the SWU he concludes ” that working conditions for social workers across the UK, irrespective of job role, are extremely poor”. Later in his report he goes further to describe them as “unacceptable” and likely to lead to both physical and mental ill-health. I know this to be true at both a personal level and anecdotally. So it’s not news but a good supportive piece of research nonetheless. But will it get us any further in making the changes required. As a profession we have been complaining about our work conditions for years. No one apparently listens and successive politicians and managers tighten the noose when there is a tragedy or mistake.

Can history, looking back, help us at all? I try not to look back over 50 years using my rose-coloured specs but to be more objective about how the past could help this undoubted crisis in our profession. First can I dismiss any debate about training, initial, continuing or anything else. Our training is good for the most part and is always an easy change target. Better than my training? Different but still relevant to the job. The good news is that Ravalier’s report highlights that we are “highly engaged with our job” despite the other negative aspects of our world. So our motivation is high, we want to help our very vulnerable members of society to improve their lives and we have the skills to do this. We do not according to the report even want lots more money! BUT, there is always a BUT in my writing. This BUT is that the systems and structures of our working world are, in my opinion, rubbish, as they almost exist as a separate entity and certainly are not fit for the purpose of getting the social work job done. The public image and perception of our work is equally bad but that is for another blog.

The first thing we need to do is to turn the whole thing on its head. We need to return to the principle of the primary task so eloquently described by the late Richard Balbernie in Residential Work with Children 1966. It is the task that the enterprise must perform to survive. Social work has lost sight of it’s primary task, it is clouded by the agenda’s of many stakeholders, politicians, local councillors, Ofsted, managers, private enterprise shareholders and owners to name but a few. Each of these groups require information and proof of outcomes that suit their individual enterprises, so we as social workers have our working days defined not by the needs of our clients but by the agenda’s of others. We know why we joined the profession, we know why we get up in the morning and go to work, we know what we want to achieve together with our clients. We need to help others refocus on the social work task thus regaining control of our profession. We need to move back to the days I remember when the public understood what social workers did and thought it to be a highly regarded occupation.

Regaining control will mean reassessing how all management systems service that task, how processes need to behave in order to achieve our assessed and agreed outcomes for the client. This means that timescales,for example, will be set by the work we are doing not by outside influencers. We will be judged by those outcomes. Inevitably then there will be a shift to individual social workers taking responsibility for their own success or failure. The days of social workers blaming managers who do not understand their work will be gone and as professional individuals we will stand accountable to the public and to our employer. Taking professional control should then reduce caseloads, improve impossible timescales, and provide client centred administrative systems. Yes we will still face computers, fill in forms and provide quantitive data but we will be clear about why. Sadly I don’t think that anything will stop us having to work long hours some days, unsocial hours on others and occasionally when we are not feeling 100%. That is the nature of the work and the spirit of a social worker.

Let’s think about our immediate work environment for a moment. I have worked in some awful old buildings mostly now sold off by local authorities and I have worked in newly built call centre style offices. The former may have been cold in the winter but were more conducive to the task than the modern call centre environment. If we are to be able to provide the reflective and responsive supervision that being a social worker requires to develop personally and achieve professionally then we need supervisors at least to have their own offices. Spaces that have to be booked in advance may be fine for tasks that are more predictable in nature but frequently there is a need for space to talk and think with a senior/supervisor/manager on return from a visit in the here and now. Ravalier does state that peer support among social workers is good and the cynical part of me thinks that we have had to develop this in the face of such poor working conditions. I have had many supervision sessions going through a spreadsheet to see if I have completed all my timescales and never discussing the client or my direct work. However, back to the desks, hotdesking is a non starter. I do not want to share a computer or office space with trading standards, though I am sure they are very nice people. What does that do to confidentiality or should I have peer conversations in my car or the corridor? Hardly professional behaviour. Our employers clearly do not understand the nature of our work. I want to be able to come back to my own space and think and write, analyse and discuss, share despair and delight, understand and be understood, offload and relax. I am a professional dealing with complex life changing work and my employers should treat me as such not as a local authority bureaucrat. Thankfully I have had this, now a luxury, all my working life and I cannot emphasis enough the value of sharing an office with my peers and having my own desk. This applied equally when I was a manager, having my own office and being able to be available when staff needed me or when difficult conversations were required.

These things were there for me in my early career as were administrative staff who understood the task, knew my individual clients, reminded me of deadlines, made me tea when I was upset after taking a child away and provided a dedicated service to a small group of staff and their clients for consistent periods of time. They were an invaluable support in good customer service. My managers were engaged with my work, they knew my clients, they remembered events in the young people’s lives and asked about their progress outside of any formal arrangement. It felt as if they were in this collaborative effort on the part of the organisation, working with me not against me. In this weeks PSW there is an article from Dr Andy Gill, the new chair of BASW England where he talks about slowing things down and returning to what brought us to the profession in the first place. I recommend it to you.

Let us turn things around. We can do this but we need to maybe look back to refocus on what really matters, to rediscover why the profession began, remains necessary, and why we choose to work in what should be the 4th emergency service( apologies AA). By reclaiming our professional place we will significantly improve the outcomes for those we help and so many things will come right for us too.

References

UK Social Workers: Working conditions and Wellbeing. Dr Jermaine M Ravalier. Bath Spa University pub 14.7.17 j.ravalier@bathspa.ac.uk

Slow down, you’re moving too fast. Dr Andy Gill. Professional Social Work pub British Assn of Social Work. July/August 2017 http://www.basw.co.uk

Social Workers Union. admin@swu-union.org.uk

Residential Work with Children. Richard Balbernie. Pergamon 1966

Share this:

Like this:

Share this:

Like this:

Share this:

Like this: